FAQ

1. How long does shipping take?

• Standard shipping typically takes 3-5 business days.

2. Do you offer international shipping?

• Lost Idol Family is exclusively available in the United Kingdom.

3. How can I track my order?

• Once your order is shipped, you’ll receive a tracking number via email. Use the link provided to track your package.

4. Can I change or cancel my order after it’s placed?

• We process orders quickly, but if you need to make changes or cancel, contact us immediately at lostidolfamily@gmail.com. We’ll do our best to accommodate your request.

5. What is your return policy?

• We accept exchanges within 14 days of delivery for unused and unworn items with original packaging. Items are non-refundable unless faulty.

6. How do I initiate a return or exchange?

• Contact us at lostidolfamily@gmail.com with your order number and reason for the return or exchange. We’ll provide instructions for your enquiry within 48hrs.

7. Will you restock sold-out items?

• Some items may be restocked based on demand. Follow us on Instagram @alifewithnoguidance for updates or sign up for restock notifications on the product page.

Payments & Discounts

8. What payment methods do you accept?

• We accept all major credit cards, PayPal, and other secure payment methods.

9. Do you offer discounts or promo codes?

• Yes. Sign up for our newsletter to get exclusive discounts, early access to sales, and more.

FAQ

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